Journey Mapping Blog

Expert insights on user journey mapping for coworking spaces, workspace optimization strategies, and customer experience best practices.

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43 topics

Latest Articles

15 articles
What Is Customer Journey Mapping? A Beginner’s Guide
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What Is Customer Journey Mapping? A Beginner’s Guide

What Is Customer Journey Mapping? A Beginner’s Guide

5 min readJul 12, 2025
15 Essential Books for Mastering User Journey Mapping
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15 Essential Books for Mastering User Journey Mapping

Looking for the top user journey mapping books? Explore our curated list of 15 must‑read titles that will level up your CX, service design, and product strategy skills.

18 min readJun 4, 2025
User Journeys: The Secret Ingredient to Successful Airbnb Experiences
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User Journeys: The Secret Ingredient to Successful Airbnb Experiences

Discover how mapping user journeys transforms the Airbnb experience for both hosts and guests, leading to higher reviews, increased bookings, and memorable stays.

7 min readApr 1, 2025
Advanced Journey Mapping Techniques for Coworking Spaces
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Advanced Journey Mapping Techniques for Coworking Spaces

Elevate coworking experiences using advanced journey mapping techniques. Learn how emotional & multi-persona mapping enriches member experience and boosts ROI.

39 min readMar 31, 2025
Journey Mapper Blog Contribution Guide
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Journey Mapper Blog Contribution Guide

Learn how to create and publish articles for the Journey Mapper blog with this comprehensive guide to our blog system architecture.

4 min readMar 31, 2025
Customer User Journeys - The Cornerstone to Successful Business Operations Planning
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Customer User Journeys - The Cornerstone to Successful Business Operations Planning

Discover how mapping customer user journeys provides the essential foundation for effective operations planning, resource allocation, and business growth across industries.

5 min readMar 31, 2025
Optimizing Coworking Space Touchpoints
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Optimizing Coworking Space Touchpoints

Learn how to optimize key touchpoints in your coworking space journey to enhance member experiences, boost retention, and increase operational efficiency.

2 min readMar 31, 2025
Getting Started with Journey Mapper
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Getting Started with Journey Mapper

Learn how to create your first user journey map with our powerful tool designed specifically for coworking space operators.

2 min readJan 15, 2025
2025 Customer Experience Trends: What's Next?
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2025 Customer Experience Trends: What's Next?

Explore the emerging trends shaping customer experience in 2025 and how businesses can prepare for the future.

4 min readJan 10, 2025
January 2025 Product Update: Enhanced Analytics & Team Collaboration
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January 2025 Product Update: Enhanced Analytics & Team Collaboration

Discover the latest Journey Mapper features including advanced analytics, improved team collaboration tools, and enhanced export capabilities.

6 min readJan 10, 2025
Journey Summary Panel: Your Analytics Command Center
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Journey Summary Panel: Your Analytics Command Center

Discover how the Journey Summary Panel transforms scattered touchpoints into actionable insights for your business.

2 min readJan 10, 2025
How WorkSpace Hub Increased Member Retention by 40%
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How WorkSpace Hub Increased Member Retention by 40%

Learn how a leading coworking space used Journey Mapper to identify retention opportunities and dramatically improve member satisfaction.

2 min readJan 8, 2025
How Retail is Transforming Customer Experience
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How Retail is Transforming Customer Experience

Discover how leading retailers are reimagining customer experience through digital transformation and innovative touchpoints.

4 min readJan 8, 2025
5 Essential Journey Mapping Best Practices
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5 Essential Journey Mapping Best Practices

Master the art of customer journey mapping with these proven strategies that deliver real business results.

3 min readJan 5, 2025
Journey Mapper Mobile App Beta Now Available
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Journey Mapper Mobile App Beta Now Available

Get early access to our new mobile app and manage your customer journeys on the go.

5 min readJan 5, 2025