Transform Flexible Workspace Experiences with Visual Journey Maps
Leading flexible workspaces achieve 68% average desk utilization versus the industry benchmark of 44%. Optimizing the booking and usage experience with visual journey mapping is the key differentiator.
Enhance Your Workspace Experience
Journey Mapper helps workspace operators create better user experiences with visual journey mapping and pre-built templates
Employee Experience
Design workplace touchpoints that enhance employee satisfaction, productivity, and retention
Space Optimization
Visualize and optimize workspace utilization with data-driven journey mapping
Operational Efficiency
Streamline workplace operations with standardized processes and communication touchpoints
Transform How Your Team Designs Customer Experiences
Align your entire organization around a shared vision for workspace journeys
Real-Time Team Collaboration
Bring your facilities, operations, and community teams together to design consistent workspace experiences from tour to renewal.
- Multiple editors with tracked changes
- Role-based access controls
- Version history with restore points
Single Source of Truth
Eliminate scattered documentation with a central hub where all staff can access and update standardized touchpoints and processes.
- Centralized template library
- Consistent design standards
- Cloud-based access from anywhere
Cross-Functional Alignment
Create alignment between the physical workspace design, technology, and services with a shared vision of the ideal user experience.
- Shared vocabulary across teams
- Faster onboarding for new team members
- Data-driven decision making
One Platform for Your Entire Organization
Stop managing customer journeys in siloed tools and disconnected documents. Journey Mapper gives your entire organization a single source of truth:
- See who's working on what in real-time
- Comment directly on journey touchpoints
- Track changes and approvals with version history
- Share journeys with stakeholders securely
Average Desk Occupancy by City (Q1 2025)
Exclusive data insights from our analysis of 250+ flexible workspaces
Key Insights
- • Top performing spaces have 63% better journey mapping than average
- • Mobile booking access increases utilization by 27%
- • Personalized office recommendations lift conversion 41%
- • A 10% increase in utilization equates to $120-180K in additional annual revenue for mid-sized spaces
Compare Top Booking Platforms
See how Journey Mapper helps you analyze and optimize your entire booking experience regardless of platform
| Platform | User Experience | Analytics | Mobile Support | Journey Mapping |
|---|---|---|---|---|
| FlexDesk Pro | ★★★★☆ | ★★★☆☆ | ★★★★★ | Limited |
| SpaceFlow | ★★★★★ | ★★★★☆ | ★★★☆☆ | None |
| OfficeBuddy | ★★★☆☆ | ★★★★★ | ★★★★☆ | Basic |
| WorkplaceOS | ★★★★☆ | ★★★☆☆ | ★★★★☆ | None |
| Journey Mapper | ★★★★★ | ★★★★★ | ★★★★★ | Comprehensive |
Journey Mapper integrates with all major booking platforms to enhance your workspace experience
Interactive Floor Plan Experience
Visualize your space utilization in real-time and identify optimization opportunities
Meeting Room A
82% utilization
Hot Desk Zone B
47% utilization
Quiet Zone
94% utilization
Solve Key Workspace Challenges
Journey Mapper addresses common pain points for workspace operators
Common Workspace Challenges Solved
See how Journey Mapper helps workspace operators address key operational challenges
| Common Challenge | Business Impact | Solution | Measured Results |
|---|---|---|---|
Poor Employee OnboardingInconsistent experiences for new employees joining the organization | Slow time-to-productivity, early disengagement, and increased early turnover | Structured Onboarding JourneyComprehensive touchpoint sequence from acceptance to full integration | 78% faster productivity ramp-up With 45% improvement in 90-day retention rates |
Inefficient Meeting Room UsageBooking conflicts, no-shows, and underutilized meeting spaces | Wasted resources, scheduling frustrations, and reduced collaboration | Meeting Resource OptimizationStreamlined booking and utilization journey with accountability touchpoints | 64% reduction in no-shows Increasing available meeting hours by 42% without adding spaces |
Hybrid Work DisconnectionRemote employees feeling isolated from office-based colleagues | Reduced engagement, information silos, and declining collaboration | Hybrid Connection FrameworkStrategic touchpoints to maintain team cohesion across locations | 87% of remote employees report feeling connected Up from 34% pre-implementation |
Visitor Experience FrictionCumbersome check-in and unclear wayfinding for office visitors | Poor first impressions, delayed meetings, and security concerns | Visitor Experience JourneySmooth arrival-to-departure flow with clear digital and physical touchpoints | 93% visitor satisfaction rating Check-in time reduced by 68% with enhanced security compliance |
Frequently Asked Questions
Common questions about Journey Mapper for workspaces
How does Journey Mapper help workspace managers?
Journey Mapper helps workspace managers visualize and optimize the complete workplace experience. Our platform enables you to map employee journeys from onboarding to daily routines, design effective visitor experiences, streamline meeting room bookings, and create systematic operations workflows that enhance satisfaction and efficiency.
What templates are available for workplace management?
We offer specialized templates including 'New Employee Onboarding', 'Visitor Experience Journey', 'Meeting Room Booking Process', 'Hybrid Work Coordination', and 'Facilities Request Flow'. Each template includes workspace-specific touchpoints that you can customize to your organization's unique environment and requirements.
Can Journey Mapper help improve our hybrid work model?
Yes, Journey Mapper is specifically designed to help optimize hybrid work experiences. You can map the employee journey across both remote and in-office contexts, identify friction points, standardize communication touchpoints, and create seamless transitions between work environments to maximize productivity and employee satisfaction.
How can we use Journey Mapper to improve our workspace utilization?
Journey Mapper helps you analyze the complete employee journey and identify patterns in space usage. By mapping critical touchpoints related to desk bookings, meeting rooms, and communal areas, you can design optimal flows, implement data-driven improvements, and create a workplace that truly supports your team's needs while maximizing space efficiency.
Optimize Your Workspace Experience Today
Join 100+ flexible workspace operators who use Journey Mapper to increase utilization and revenue
Explore Journey Mapping for Other Use Cases
See how Journey Mapper helps businesses across different sectors optimize their customer experiences.
Coworking Spaces
Member journey optimization for coworking communities
Coliving Spaces
Resident experience mapping for coliving operators
Office Workspaces
Employee journey design for modern offices
Airbnb & Rentals
Guest experience optimization for short-term rentals
Museums
Design engaging museum visitor experiences
Art Galleries
Visitor journey optimization for galleries and exhibitions
Don't see your industry? Contact us to discuss custom solutions.