Journey Mapper Mobile App Beta Now Available
We’re excited to announce that the Journey Mapper mobile app is now available in beta! After months of development and testing, you can now access and manage your customer journeys directly from your mobile device.
📱 Beta Access
How to Get Started
iOS Users:
- Join our TestFlight beta program
- Install the app from the invite link
- Log in with your Journey Mapper credentials
- Start exploring journeys on your iPhone or iPad
Android Users:
- Join our Google Play Internal Testing program
- Download the app from the Play Store
- Sign in with your existing account
- Begin managing journeys on your Android device
Beta Program Benefits
- Early access to new mobile features
- Direct feedback channel to our development team
- Influence the roadmap with your suggestions
- No additional cost - included with your subscription
✨ Key Features
Journey Overview
Quick Access: View all your journeys in a clean, mobile-optimized interface
Search & Filter: Find specific journeys quickly with improved search functionality
Recent Activity: See what’s been updated recently across all your journeys
Offline Viewing: Access previously viewed journeys even without internet connection
Touchpoint Management
Add New Touchpoints: Create new touchpoints directly from your mobile device
Edit Existing Points: Update touchpoint details, emotions, and notes on the go
Photo Integration: Add photos from your device to illustrate touchpoints
Voice Notes: Record voice memos to capture insights in the moment
Collaboration Features
Team Notifications: Stay updated on journey changes and team comments
Comment & Respond: Participate in touchpoint discussions from anywhere
Share Insights: Send journey screenshots and summaries to stakeholders
Real-time Sync: Changes sync instantly across all devices
Analytics Dashboard
Performance Metrics: View key journey analytics in mobile-friendly charts
Trend Analysis: Track journey performance over time with interactive graphs
Quick Insights: Get snapshot views of your most important metrics
Export Options: Share analytics reports directly from the app
🎯 Use Cases
Field Research
Capture Insights: Document customer interactions while observing them in real environments
Update Journeys: Add new touchpoints discovered during field research
Photo Documentation: Take photos of physical touchpoints and environments
Immediate Input: Record insights while they’re fresh in your mind
Remote Collaboration
Stay Connected: Participate in journey discussions while traveling
Review & Approve: Approve journey changes and provide feedback remotely
Emergency Updates: Make critical updates to journeys when away from desk
Client Meetings: Show journey maps to clients and stakeholders on the go
Executive Reporting
Quick Dashboards: Access key metrics for leadership meetings
Presentation Mode: Display journey maps in a presentation-friendly format
Export Reports: Generate and share reports directly from mobile
Real-time Data: Always have the latest journey performance data
🔧 Beta Limitations
Current Restrictions
Complex Editing: Advanced journey editing still requires desktop access
Full Analytics: Some advanced analytics features are desktop-only
Bulk Operations: Mass changes to touchpoints require web interface
Integrations: Third-party integrations not yet available on mobile
Coming Soon
Advanced Editing: Full journey creation and editing capabilities
Offline Editing: Make changes without internet connection
Push Notifications: Customizable alerts for journey activities
Widgets: iOS and Android widgets for quick access to key metrics
🚀 Roadmap
Version 1.1 (February 2025)
- Enhanced editing capabilities
- Improved offline functionality
- Push notifications for team activities
- Performance optimizations and bug fixes
Version 1.2 (March 2025)
- Full journey creation from mobile
- Advanced analytics features
- Integration support for key platforms
- Customizable dashboards and views
Version 2.0 (Q2 2025)
- AR journey visualization for spatial touchpoints
- AI-powered insights and recommendations
- Voice-to-text journey creation
- Advanced collaboration features
💬 Beta Feedback
How to Provide Feedback
In-App Feedback: Use the feedback button in the app settings
Beta Forum: Join our exclusive beta user community
Support Chat: Contact our support team through the app
Email: Send detailed feedback to mobile-beta@journeymapper.co
What We’re Looking For
- Usability issues and user experience feedback
- Feature requests for future versions
- Bug reports and technical issues
- Performance feedback on different devices
Beta User Rewards
- Early access to new features
- Beta user badge in the community
- Exclusive webinars and training sessions
- Input on roadmap priorities
🎓 Getting Started Guide
First Steps
- Download the app using your beta invitation
- Log in with your Journey Mapper credentials
- Explore the interface with our guided tour
- Try key features like viewing journeys and adding touchpoints
- Provide feedback on your experience
Tips for Success
Start Small: Begin with simple tasks like viewing existing journeys
Use Voice Notes: Take advantage of voice recording for quick insights
Stay Synced: Ensure regular sync between mobile and desktop
Join the Community: Connect with other beta users for tips and tricks
📞 Support
Beta Support Channels
In-App Help: Access help articles and tutorials within the app
Beta Forum: Get help from other beta users and our team
Live Chat: Contact support directly through the app
Email Support: dedicated beta support email for complex issues
Known Issues
Sync Delays: Occasional delays in syncing between devices
Large Journeys: Performance issues with very large journey maps
Photo Upload: Intermittent issues with photo uploads on slower connections
Offline Mode: Limited offline functionality in current version
🔐 Security & Privacy
Data Protection
End-to-End Encryption: All data transmission is encrypted
Local Security: Biometric authentication for app access
Compliance: Maintains GDPR and SOC 2 compliance
Data Residency: Respects your existing data location preferences
Privacy Controls
Offline Storage: Control what data is stored locally
Photo Permissions: Granular control over photo access
Location Services: Optional location features for field research
Background Sync: Control when app syncs in background
🌟 Success Stories
Early Beta Feedback
“Having Journey Mapper on my phone has completely changed how I capture customer insights. I can document touchpoints immediately after customer interviews.” - Alex Thompson, UX Researcher
“The mobile app has made our remote team much more collaborative. Everyone can stay updated on journey changes regardless of location.” - Maria Santos, Customer Experience Manager
“Being able to show journey maps to clients on my tablet during meetings has been incredibly valuable for getting buy-in.” - David Kim, CX Consultant
🎉 Join the Beta
Ready to experience Journey Mapper on mobile? Join our beta program today and help shape the future of mobile customer experience management.
[Join iOS Beta] | [Join Android Beta] | [Learn More]
Questions about the beta program? Contact our team at mobile-beta@journeymapper.co
Beta Program Terms: By joining the beta program, you agree to provide feedback and understand that features may change before general release.